Template Tools
Frontier: 10M Americans must not watch TV over the net
Thursday, 15 April 2010 11:36

Wicked-WitchIn an almost unbelievable move, Maggie Wilderotter of Frontier has threatened to shut down the DSL connection of any of her customers watching more than 30-90 minutes of regular TV a week over the Internet. Frontier asserts "A reasonable amount of usage is defined as 5GB combined upload and download consumption during the course of a 30-day billing period." I'd like to introduce them to what comes out of the rear end of a male cow. The average use in the U.S. today is over 10 gigabytes, based on Cisco data. SD TV requires 500 megabytes/hour or more, HD TV 1.5-2.5 gigabytes and is becoming increasingly available. Assuming light usage of other services, that means you're over the limit watching 30 minutes of HD or 90 minutes of SD each week.

      DSL Reports has a letter from Frontier demanding people pay either $99.99 or $249.50 if they use more data. Maggie earned the picture at left when she told the NY Times she was proud they had the highest broadband prices in the country. They charge $39.95 for service that Verizon or AT&T offer for $20. They have now raised those prices.

     There's nothing wrong with a bandwidth cap or charging for data used, as long as the price bears a reasonable relationship to the costs incurred. My Net Neutrality friends came down on me hard for writing Comcast's fair 250 gigabyte cap, but bandwidth isn't free. It costs a carrier with good fiber connections to all exchanges 4 to 8 cent/s gigabyte. Frontier's $99.99 price represents a markup of 1500% to 3000% over the costs at a competently run carrier the size of Frontier. 

     Julius Genachowski, if he has any courage, will "just say no" to the Verizon-Frontier deal. 

If he doesn't fix problems like this, I hope someone laughs out loud next time he talks about affordable broadband.

From DSL Reports, this letter from Frontier. I've asked them to get back to me on deadline if it's not accurate.

Dear [Customer]:

Frontier is focused on providing the best possible internet experience across our entire customer base. We bring you a quality service at a fair price, dependent upon an average monthly bandwidth usage of 5GB. Over the past months, your account is in violation of our Residential Internet Acceptable Use Policy.

Our policy states that Frontier reserves the right to suspend, terminate or apply additional charges to the Service if such usage exceeds a reasonable amount of usage. A reasonable amount of usage is defined as 5GB combined upload and download consumption during the course of a 30-day billing period.

We realize there are times when our customers use the internet for services such as video and music downloads, however your specific usage has consistently exceeded 100GB over a 30 day period.

We would like to provide you with the option of keeping your Frontier internet service at a monthly rate of $99.99 which is reflective of your average monthly usage. Please call us within 7 days of the date of this email at 1-877-273-0489 Monday - Friday, 8AM - 5PM CST to review your options. If you do not wish to switch to this new rate plan, you can have your service disconnected. If we do not hear from you within 15 days, your internet service will be automatically disconnected.

We continue to manage our network to ensure all of our customers have equal access to the internet and the ability to enjoy all of its available content, at our committed level of service quality.


Frontier Communications

Frontier doesn't say anything about the cap on the two pages on their web site that describe their DSL service. This is an obvious violation of the Four Freedoms "Freedom to Obtain Service Plan Information. Fourth, consumers should receive meaningful information regarding their service plans.... ensure that broadband consumers can easily obtain the information they need to make rational choices."

Frontier High-Speed Internet

Overview Features

At up to 3 Mbps, FrontierFast High-Speed Internet is:

  • Breakthrough Speeds at an Unbeatable Price
  • Speed, reliability, and security
  • A dedicated connection that won't bog down during peak hours. There's no neighborhood sharing
  • Always on, always fast, always secure
  • Safe, secure Frontier Mail and a personal online portal powered by Yahoo!
  • The complete suite of CA Security online protection
  • Easy, professional installation within a two-hour time window
  • Live U.S.-based Technical Support...24/7/365

Included at no additional charge, anti-spyware software from CA, Inc. protects your computer from hackers, Trojans and Worms as well as spyware, PC Viruses, Pop-Ups and E-mail Spam.

FREE Special Features included with Frontier High-Speed Internet Max:

  • Web-based E-mail account + 8 additional e-mail addresses (enough for each family member to have their own!), each with 5 GB of storage space

  • Access to ESPN360 featuring Live sporting events and programming, including games you won't see anywhere else

  • Technical Support provided by real people, 24 hours a day, 365 days a year.

  • 5 GB of web storage per e-mail address to create your home page.

Find out now
if Frontier High-Speed Internet service is available in your area.

For more information or to order, place contact customer service.

Frontier High-Speed Internet

Overview Features

Frontier Peace of Mind -- From Hard Drive Backup to Wireless Network Setup to PC Tune-Ups, we have the solution for you. Learn more.

ESPN360.com -- The interactive home for sports fans to watch LIVE sporting events and programming through a SIMPLE to use interface. ESPN360.com harnesses the QUALITY ESPN has built through its TV networks and delivers sports programming to fans through a rich interactive and easy-to-use experience. Learn more.

CA, Inc. Security Software -- Don't leave your technology assets vulnerable to unwanted invasions. Frontier has partnered with CA, Inc., a leader in tech security, to provide PC-based protection services that include Anti-Virus, Pop-Up Blocker, Anti-Spam, Parental Controls and Anti-Spyware functions. The entire security suite of services is available to all Frontier High Speed Internet subscribers enrolled in a price protection plan.

Access to Frontier.My.Yahoo.com -- Customize your home page to view your favorite sports teams, stocks, news, entertainment and weather.

Web-based E-mail -- Access your messages from anywhere.

Technical support www.FrontierHelp.com -- Local U.S.-based support, 24 hours a day, 7 days a week, 365 days a year.

One Free Dialup Account -- Don't worry about connectivity when you are traveling; we have over 2,500 local access numbers available.

Frontier Anti-Spam -- Anti-Spam gives you the opportunity to determine the level of spam protection you wish to apply to your e-mail account
Last Updated on Thursday, 06 May 2010 17:44